Terms & Conditions

The Garden Effective Date: 20/04/2026

1. General Information

These Terms & Conditions govern the use of the website The Garden and all purchases made through it.

By placing an order through our website, you agree to be bound by these Terms.

We reserve the right to update these Terms at any time without prior notice.

2. Products

All products displayed on the website are subject to availability.

Due to seasonal and market availability, certain flowers or materials may be substituted with similar items of equal or greater value while maintaining the overall design and style.

Product images are for reference purposes only. Slight variations in color, size, or design may occur.

3. Orders

Orders are confirmed only after successful payment.

Customers are responsible for providing accurate delivery information.

We reserve the right to cancel orders in cases of:

  • incorrect payment details
  • suspected fraud
  • unavailable products

Customers will be notified in such cases.

4. Delivery

We provide delivery across selected locations listed on our website.

Delivery times are estimates and may vary due to:

  • traffic
  • weather
  • seasonal demand

We offer delivery services 24 hours a day, 7 days a week, subject to availability.

Express delivery within approximately 2 hours may be available depending on location and time of order.

We are not responsible for delays caused by incorrect delivery details.

5. Pickup

Customers may choose pickup from our studio location.

Pickup details and time must be selected during checkout.

Customers must present order confirmation upon collection.

6. Pricing

All prices are displayed in EUR (€).

Delivery fees are calculated based on destination and shown during checkout.

Prices may change without prior notice.

7. Payment

We accept secure online payments including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay

Payments are processed through secure third-party payment providers.

8. Cancellations

Order cancellation requests must be submitted at least 24 hours before delivery.

Late cancellation requests may not be accepted due to preparation of perishable products.

9. Returns & Refunds

Due to the perishable nature of flowers, products cannot be returned after delivery or pickup.

However, if the order:

  • arrives damaged
  • is incorrect
  • or significantly differs from the confirmed order

customers must contact us within 24 hours.

We may offer:

  • replacement
  • partial refund
  • store credit

Each case is reviewed individually.

10. Force Majeure

We are not responsible for delays or failures caused by events beyond our control including:

  • weather conditions
  • transportation disruptions
  • strikes
  • government restrictions

11. Intellectual Property

All content on this website including images, text, and designs belongs to The Garden and may not be copied or used without permission

12. Governing Law

These Terms are governed by the laws of France.